We require reviewers to indicate the condition of items they are reviewing to ensure that the most relevant information is provided to buyers. Research shows that users like to read reviews about both new and used items.
Why don't we have reviews for new items and reviews for used items? Expand. Reviews are associated with products, not individual listings. Sellers that list the same product share the same reviews, providing a reliable and consistent user experience for buyers. Why are product reviews from another seller’s item listing also showing up on my items View Item page? Expand. All eligible products across all categories in general can be reviewed and show reviews. If no review has been written, a buyer will be given the opportunity to be the first to write a review and any buyers of reviewable items will receive an email encouraging them to write a review. Listings associated with a product in the eBay product catalog are eligible for product reviews. What listings are eligible for reviews? Expand. 
We are monitoring for violations and users may report violations of this policy by clicking the report link in the content in question and the review will be reviewed by eBay and a decision will be made.
If a review is inaccurate, includes spam content or promotional information, or violates the Community content policy, what can I do? ExpandĮBay will remove product reviews if they are inappropriate, inaccurate or misplaced/not related to products, including reviews of a seller in the product review. If you opted out and want to opt in to take advantage of the benefits of product reviews before May 6, you can do so on My eBay. eBay sellers who previously opted out of product reviews on My eBay will be opted back into product reviews. In addition, starting May 6, product reviews will be available for all eligible listings. These changes will help drive conversion and keep buyers on eBay. Created simplified follow-up emails to buyers requesting product reviews. Created a cleaner design with easy-to-identify ratings. We have improved product reviews for buyers and sellers, leveraging catalog and other data. What changes has eBay made to product reviews? Expand.
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